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    • RETURN POLICY

    General

    As a consumer, you have the legal right to withdraw from your purchase within 14 days of receipt without giving any reason (right of withdrawal, pursuant to art. 6:230o et seq. BW of the Dutch Civil Code). This policy describes how you can exercise this right and what conditions apply.

    Recall period

    The 14-day period begins the day after you receive the product. For orders with multiple items that are delivered separately, the period begins the day after you receive the last item.

    You must inform us within these 14 days that you wish to withdraw from the agreement. After this notification, you have another 14 days to actually return the product to us.

    Return Conditions

    Items can be returned when:

    • The product is in its original, unopened packaging with intact seal — opened or unsealed dietary supplements are excluded from the right of withdrawal under art. 6:230p sub f BW, for reasons of health protection and hygiene
    • The product shows no more signs of use than is necessary to establish its nature, characteristics, and functioning — any additional depreciation may be deducted from your refund
    • The packaging itself may be damaged due to careless use without losing your right of withdrawal, but the resulting depreciation may be deducted from your refund

    How can you exercise your right of withdrawal?Send an email to info@apnutrition.nl with your order number and the statement that you wish to revoke the agreement. You can use the model form for revocation (see at the bottom of this page) for this, but you are not obliged to do so. We confirm the receipt of your revocation statement and will send you the return instructions. Carefully package the item in the original packaging. Send the item within 14 days after your revocation statement to: Sport & Lifestyle B.V., Henckenshagestraat 5, 4834 KX Breda, Netherlands. We recommend using a shipping method with track & trace so that you can prove that the return shipment has been sent.

    Return shipping costs

    The costs for return shipping are the responsibility of the customer and are not refundable.

    In the case of a valid cancellation, you will receive all amounts paid back, including the standard delivery costs. Any additional costs resulting from a more expensive shipping method chosen by you than our standard delivery will not be refunded.

    Refunds

    Once we have received and checked your return shipment, we will inform you by email whether your refund has been approved or denied.

    If approved, we will process your refund within 14 days after receiving the return shipment, or after you have demonstrated that you have returned the products — depending on which time comes first. The amount will be refunded via the same payment method you used for the original transaction, unless you have expressly agreed to a different method.

    If you have not received your refund in time, please first check your bank account and then contact your bank or credit card company. If you still have not received your refund after this, you can contact us at info@apnutrition.nl.

    Damaged, defect or incorrect deliveries

    Did you receive a damaged, defective, or incorrect product? We ask you to report this to us as soon as possible after receipt so that we can investigate and resolve it quickly.

    Complaints about visible transport damage should be reported as soon as possible after receipt so that we can adequately investigate the delivery and any transport damage.

    Please contact us at info@apnutrition.nl, stating your order number and including photos of the item. In that case, we will offer you a replacement product free of charge or a full refund, at your choice and in accordance with your rights under the statutory warranty, Article 7:17 et seq. of the Dutch Civil Code.

    The legal warranty means that the product must meet the agreement and must have the properties that you can reasonably expect. This warranty applies in addition to and on top of your right of withdrawal.

    Damaged, defect or incorrect deliveries

    For questions about returns or refunds, you can contact us via:

    info@apnutrition.nl

    Sport & Lifestyle B.V.

    Henckenshagestraat 5

    4834 KX Breda, Netherlands

    Return form

    (Use this form to exercise your right of withdrawal. As a consumer, you can cancel your purchase within 14 days of receipt without giving any reason.)

    You can find your order number in your order confirmation email.
    I understand that opened or unsealed dietary supplements are excluded from the right of withdrawal.
    Submit

    After submitting this form, you will receive further return instructions via email as soon as possible.

    The information you provide will only be used to process your return request. Please read our Privacy Policy for more information.


    Note: In the event of differences in interpretation, misunderstandings, or translation errors, the Dutch original version shall always prevail.