Withdraw order
How do I withdraw my order?
Enter your order number and email address below on this page.
Indicate which product(s) you want to return and why.
You will receive a confirmation by email as soon as we have linked your order.
Enter your details below to get started
Order number and email address must match your order, otherwise we cannot process your request. You can find your order number in your order confirmation email (starts with "S", for example S00123).
Frequently asked questions about withdrawal
What are the conditions for withdrawal?
The product must be in its original, unopened packaging with the seal intact. Opened or unsealed food supplements are excluded from the right of withdrawal for reasons of health protection and hygiene. If the packaging has been damaged through careless use, this does not exclude your right of withdrawal, but the reduction in value may be deducted from your refund.
What are the costs of returning?
The costs of returning the product are at your own expense and will not be reimbursed. With a valid withdrawal, you will be refunded the standard outbound shipping costs.
I received a wrong or damaged product, what now?
That goes a different route: email us directly at info@apnutrition.nl with your order number and photos of the product. You will then receive a free replacement or a full refund.
When will I get my money back?
Within 14 days after we have received and checked your return. The amount will be refunded via the same payment method you used for the order.